FAQs

Get on a Path to Better Mental Health

Here are the answers to some frequently asked questions about Tri-County EAP and how to use our free counseling services.

If you have a question that isn’t answered here, please get in touch. We’ll do our best to tell you everything you want to know.

What is Tri-County EAP?

Tri-County EAP is a not-for-profit employee assistance program (EAP) serving Summit County and surrounding areas. We act as a counseling center for individuals and families who have employer-provided coverage. Our staff is welltrained, knowledgeable and experienced at helping people deal with a wide range of common issues and concerns.

How can I use Tri-County EAP services?

Just pick up the phone and call 330.762.7908 or 877.762.7908. We’ll ask about the reason for your call and schedule an appointment at a time that is convenient for you.
If you’re calling because of an emergency, we’ll either arrange to see you right away or direct you to professionals who can better provide the type of emergency care you need.

When can I come in?

You can schedule regular appointments five days a week and at least three evenings a week. Except for emergencies, services are available by appointment only. For emergencies, you can reach us 24 hours a day.

What happens when I come in?

When you come to Tri-County EAP, you’ll meet with a counselor who is selected based on your particular needs and his or her areas of special interest and training. Together, we’ll collect information and develop a plan to help you reach your personal goals and resolve any issues you may be facing.
If you have concerns involving a child, teen or spouse, we may be able to bring these family members into the discussion and make them part of the solution.

What kind of problems can Tri-County EAP help resolve?

Our staff is qualified to help with all kinds of concerns, including depression, anxiety, stress, relationships, family conflicts, finances, alcohol and/or drug use and a wide range of other issues. Almost any kind of life transition can be challenging for anyone, and that’s why Tri-County EAP is here to help.

How long does it take?

Many of the concerns people bring to Tri-County EAP can be resolved on a short-term basis. To determine a timeframe based on your specific needs, we can complete an assessment, and your counselor can help you decide how long you’ll need to work on your goals.

How does Tri-County EAP relate to other community services?

In operation since 1980, Tri-County EAP has been an affiliate of Greenleaf Family Center since 2005. Greenleaf Family Center is a local organization that has been providing counseling to children and families since 1912.
We also maintain relationships with a variety of other community service agencies and can refer our clients to these organizations when specialty services are needed (for example, psychiatric care, detoxification, etc.). Whatever the specific need, our staff can direct you to the appropriate local provider.

Is there a cost to use Tri-County EAP services?

If your employer subscribes to Tri-County EAP services, counseling is free for you and your eligible dependents up to a specified number of sessions.
Please check your benefits plan to see how many free sessions you and your eligible dependents are allotted. If you use all your free counseling sessions and could benefit from more, we can discuss the cost of additional sessions at that time.
For clarification about which of your family members are covered, please get in touch.

Is there a limit to how many counseling sessions I can use?

It depends on your employer’s contract with Tri-County EAP. On average, six counseling sessions are allotted for each employee and his or her dependents.

What if I have an emergency outside of your normal business hours?

Absolutely not. In fact, choosing Tri-County EAP may be the best way to ensure that your identity and everything you share remain protected.
If your employee benefits package gives you a choice between Tri-County EAP and a private company, you may want to compare privacy policies. Sometimes, a private company may be required to report to your employer that you have used counseling services.
Tri-County EAP is governed by different laws and actually prohibited from revealing your identity or personal information. Everything you share with us will remain 100% confidential according to our privacy policy.

Which of my family members are covered for free counseling?

Eligible dependents of covered employees, such as their spouses and children, are covered for Tri-County EAP services. For clarification about eligible dependents, please get in touch.

What counties does Tri-County EAP serve?

Tri-County EAP gets its name because we mainly serve three counties: Summit County, Medina County and Portage County, Ohio.

What if I don’t live in Summit County?

If you live outside of Summit County, that’s okay. As long as your employer provides Tri-County EAP coverage for you, we can arrange service for you in other areas throughout Ohio.